The problem it solves
Enquiries arrive all day across many chats. An observation desk gives the team one place to see who needs attention.
Contacts & CRM
Travel Genie WhatsApp Customer Observation Desk
by Travel Genie · Separate application
A customer observation workspace for keeping track of customer conversations.
How it works
- InputCustomer conversations
- ActionObservation and notes
- OutputA clear view of who needs attention
Capabilities
Detailed capabilities are published only after they are verified in a release. Currently being confirmed:
- Being confirmedCapture method
- Being confirmedRecorded fields
- Being confirmedFollow-up actions
- Being confirmedRetention
- Being confirmedTeam access
Screenshots
Verified screenshots will appear here with the first public release.
Requirements & limitations
Supported versions, requirements and known limitations will be listed with the release.
Your data
A data-flow explanation specific to this application (what stays on your PC, what is saved and what, if anything, uses an online service) will be published before release.
Third-party names such as NADRA, WhatsApp, Amadeus, Sabre, Travelport and Emirates describe purpose or compatibility only. Travel Genie is not affiliated with or endorsed by their owners.